About Us (continued)

• Vision, mission, mandate and objectives
• Our areas of activity
• OSB management
• Management Advisory Board
• Insolvency Research Initiative
• OSB service standards
• Contact information

Vision, mission, mandate and objectives

Vision

Provide leadership in protecting the integrity of the Canadian bankruptcy and insolvency system, a pillar of the marketplace.

Mission

Contribute to a fair and efficient marketplace by protecting the integrity of the bankruptcy and insolvency system for the benefit of investors, lenders, consumers and the public.

Mandate

Supervise the administration of all estates and matters under insolvency legislation.

Strategic Objectives

• Maintain an efficient and effective regulatory framework;
• Promote awareness of the rights and responsibilities of the stakeholders in the insolvency system;
• Ensure trustee and debtor compliance with the legislative and regulatory framework; and
• Be an integral source of information on Canadian insolvency matters.

Our areas of activity

The OSB helps ensure that bankruptcies and insolvencies are conducted in a fair and orderly manner. The Office:

• supervises the administration of estates in bankruptcy, commercial reorganizations, consumer proposals and receiverships, under the Bankruptcy and Insolvency Act (BIA);
• maintains a publicly accessible record of bankruptcy and insolvency proceedings under the BIA and of proceedings under the Companies' Creditors Arrangement Act (CCAA);
• licenses private-sector trustees to administer estates and appoints administrators of consumer proposals;
• records and investigates complaints from creditors, debtors, and members of the general public regarding possible wrongdoing by someone involved in the insolvency process under the BIA;
• records and investigates complaints regarding the conduct of monitors under the CCAA;
• sets and enforces professional standards for the administration of estates filed under the BIA; and
• promotes awareness of the rights and responsibilities of the stakeholders in the insolvency system.

OSB Management

Superintendent of Bankruptcy
James Callon (biography)
Telephone: 613-941-2690
Fax: 613-946-9205

Deputy Superintendent
Patricia Alférez
Telephone: 613-946-2157
Fax: 613-948-6367

Director General, Program Policy and Regulatory Affairs
Elisabeth Lang 
Telephone: 613-946-2166
Fax: 613-946-2168

Director General, Outreach and Services Innovation
Ginette Trahan
Telephone: 613-941-2854
Fax: 613-946-9205

Regional Director, Western Region
Rita Morin                                                                   
Telephone: 403-292-4512
Fax: 403-292-5911

Regional Director, Ontario Region
Jack Steinman
Telephone: 416-954-6310
Fax: 416-954-6311

Regional Director, Eastern Region
Lorraine Provost
Telephone: 514-283-3422
Fax: 514-283-5130

Management Advisory Board

Mandate

The mandate of the Management Advisory Board is to provide external advice to the Superintendent of Bankruptcy and Industry Canada on the management of the Office of the Superintendent of Bankruptcy.

By raising questions, challenging assumptions and being knowledgeable about the organization and the insolvency field, the Board assists the OSB address its management challenges and provide for increased participation of clients and stakeholders in its own governance.

Membership

The Board is structured to achieve an effective balance between clients and other stakeholders and business professionals and academics. To ensure adequate representation, the Board comprises up to12 members chosen from the private sector, plus a chairperson.

To learn more, please consult the Chairman's Report.

Insolvency Research Initiative

The Insolvency Research Initiative was established to increase the body of knowledge about the Canadian insolvency system. The initiative provides research contracts to academics at Canadian universities to support multidisciplinary and comparative research on insolvency issues linked with social and public-policy environmental analysis.

Learn more about the insolvency research carried out so far.

OSB service standards

The Office of the Superintendent of Bankruptcy is committed to providing you with quality services and at the specified service level described below. To achieve this, we pledge to

• be courteous by responding to your inquiries promptly and politely;
• be just and impartial by offering a fair service; and
• be accessible by providing information from the public record in a timely manner.

We offer bilingual services from our 15 offices across Canada from 8:30 a.m. to 4:30 p.m., Monday to Friday. (See Contact Us to find the office nearest you.)

Contact information

Public Inquiries

Bankruptcy and Insolvency Records: 1-866-941-2863 (9:00 a.m. to 4:00 p.m. EST)

CCAA National Team: 1-877-376-9902

For other inquiries, please contact the OSB at 1-877-376-9902.

Media Inquiries

Please contact Industry Canada’s Media Relations team at 613-943-2502 or at mediarelationscontacts@ic.gc.ca. Media relations officers are available from 7:30 a.m. to 5:00 p.m. (Eastern Time), Monday to Friday.